jb Mediation provides independent and confidential ombudsperson services for NGOs and maritime organisations. Where internal procedures or reporting channels do not feel safe, appropriate, or effective, the ombudsperson function offers an alternative route. It creates a neutral and informal space in which concerns can be raised in confidence — outside existing hierarchies and formal processes, unless the individual chooses otherwise.

Julke listens carefully, helps clarify concerns, and supports the exploration of possible next steps. This may include identifying communication options, explaining available procedures, or finding constructive ways to address a situation. The aim is to support fair, respectful, and sustainable outcomes while preserving autonomy and dignity.

In addition to individual support, anonymised and aggregated feedback may be provided to organisations on recurring themes or systemic challenges. This allows leadership to better understand where internal processes may be falling short and where communication, organisational culture, or wellbeing arrangements may require attention — without compromising confidentiality.

The ombudsperson services are delivered in accordance with the four principles of the International Ombuds Association (IOA): independence, impartiality, informality, and confidentiality, ensuring trust, discretion, and neutrality in every interaction.